Privacy Policy

Overview

This Privacy Policy explains how DL Technology, LLC (“DL Technology,” “we,” or “us”) handles information collected through this website and through direct business communications. Our website is intended for commercial and industrial customers.

Information we may collect

Customer and business information may be collected through:

• website forms
• product inquiries and quote requests
• custom dispensing solution inquiries
• technical document uploads
• email, phone, or other direct communications

Depending on how you contact us, this may include your name, company, email address, and phone number; inquiry details such as inquiry type, product category, product or component description, application or industry, part number, fluid or material requirements, estimated quantity, preferred timeline, and your message; any documents you upload; records of our communications with you; and, where an order is placed, information needed to coordinate the order.

How we use information

We use this information only to:

• respond to inquiries
• evaluate dispensing requirements
• prepare quotes
• communicate about products and custom solutions
• coordinate orders where applicable
• provide requested services

Contact information is not sold

We do not sell customer contact information.

Technical drawings and engineering documents

You may choose to share technical drawings, manufacturing specifications, fluid requirements, equipment details, and other engineering documents so that we can evaluate your requirements. We handle these materials as business information provided to us for that purpose:

• We use them to review your inquiry, prepare quotations, and, where an order or custom solution proceeds, to carry it out.
• Access is limited to people and service providers who need it for those purposes.
• You retain ownership of your documents and the information in them. See our Terms of Service for more.

Please share only documents you are authorized to share. If you need a separate written confidentiality agreement before sharing sensitive documents, contact us before submitting them.

When information may be shared

We may share information with service providers that help us operate our website, email, and communications, or carry out shipping, invoicing, or payment processing where applicable, and only as needed for those services. We may also disclose information when required by law or to protect our rights, or in connection with a business transfer. Aside from these situations, we share information only with your direction or consent.

Security

We take reasonable measures to protect the information we receive. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending information that is not needed for your inquiry.

Retention

We keep information for as long as reasonably needed for the purposes described in this policy, to maintain business records, or as required by law.

Cookies and tracking

This website is not designed to use advertising cookies. If analytics or similar tools are added in the future, we will update this policy.

Your choices

You may contact us to ask about the information we hold about you, or to request that it be corrected or deleted. We may need to keep certain information for business or legal record-keeping purposes.

Children

This website is intended for business customers and is not directed to children. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was most recently revised.

Contact us

DL TECHNOLOGY, LLC
216 River St
Haverhill, MA 01832
Phone: (978) 272-9840
Email: supply@dltechnologyllc.com